FAQ

  • KERASTASE LOYALTY CLUB
  • What is Kerastase Loyalty Club?
    Kerastase Loyalty Club is our membership program that allow members to earn points, get rewarded and enjoy to exclusive offers all year long!
  • How do I join the Kerastase Loyalty Club?
    With any purchase online at our Kerastase Malaysia Official Store on LazMall, as a Premier Tier Member. Upgrade your membership to Elite Tier with an accumulative spend of RM1000 & above within 12 months from your membership date. Upgrade to Ultime Tier with an accumulative spend of RM3,000 & above within 12 months from your membership date
  • When can I redeem the Kerastase Loyalty Club points?
    When you have successfully accumulated 1,000 points to redeem our rewards.
  • How do I redeem the Kerastase Loyalty Club points?
    You can redeem Kerastase Loyalty Club points online. Once a request for redemption has been submitted, the request may not be changed, and points deducted will not be reversed.
  • How do I update my Kerastase Loyalty Club account information?
    You can update your profile here.
  • If I return a product, how does that affect my points balance?
    If you return a product, your Kerastase Loyalty Club points will be deducted accordingly.
  • Can I combine points with my friends?
    No, Kerastase Loyalty Club points are not combinable between two members.
  • Will my Kerastase Loyalty Club points expire?
    Yes, points will be expired 12 months from the first date of purchase / first joined membership date.